QQI Level 8 Quality Management

Issued on November 13 2018

‘Quality Management: Theories, Standards and Practices for Community and Voluntary Organisations’

This QQI Level 8 course provided by Graduate and Professional Studies at the University of Limerick in conjunction with the Disability Federation of Ireland.

The course was developed in response to the increasing need for accountability, growing demand for evidence of quality in both services and management and the Value for Money Report 2012.

Who would benefit from undertaking this course?

The course is aimed at Administrators; Board Members; Development Workers; Managers; Service Users and Volunteers for Community and Voluntary Organisations.


Participants will explore and apply a number of principles, tools and methodologies, designed to identify and eliminate ‘wasteful practices’ and achieve efficiencies in their organisations.


The programme consists of five Saturdays’ tuition staggered over ten to twelve weeks with group assignments based on the learning from each of the class days.

Day 1: Introduction to Quality: Developing Priority Areas

Day 2: Total Quality Management I: Evidence Based Self-Assessment

Day 3: Managing Through Facts – Lean Thinking, Six Sigma and Auditing: Collecting Information

Day 4: Total Quality Management II: Total Immersion: Implement, Review and Continuous Improvement

Day 5: Total Quality Management III: Supply Chain, Costs & Problem Solving: Developing Appropriate Action Plans

Course Fee: €500 with discounts available for DFI member organisations

For further information contact Claire Gallery on 061 202960 or claire.gallery@ul.ie