28/02/07 - DFI Welcomes NESF Report
February 28 2007
'Improving the Delivery of Quality Public Services'
The Disability Federation of Ireland broadly welcomes the recent NESF publication as a key document in the future design of Irish public services. "Improving the Delivery of Quality Public Services" represents a model of best practice in public service development and points the way to making public services more flexible and responsive to customer needs.
The overarching principles in the proposed new approach to service delivery are equality, fairness, transparency, cost-effectiveness accountability and evaluation and places the customer at the centre of delivery. DFI welcomes this approach and views the proposed model as a major step towards mainstreaming and equality of access to all public services for people with disabilities.
DFI echoes the NESF call for each government department to implement this approach for public services under their remit and within the "Lifecycle Framework" outlined in "Towards 2016".
Further information: P.J. Cleere, Support Officer, South West Region
M: 086 3811064